Refund policy

Returns & Refunds

Due to the nature of our curated gift boxes and the inclusion of food, confectionery and other consumable items, we are unable to accept returns of perishable food items or other products that cannot safely be resold once opened.

Personalised or made-to-order items cannot be returned or exchanged unless they are faulty, damaged or not as described.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, incorrect or with items missing, please contact us as soon as possible at order@giftsbyl.co.uk, including your order number and photographs where appropriate. We will review the issue and arrange a suitable replacement or refund where applicable.

 

 

Cancellations

If you need to cancel an order, please contact us as soon as possible. Where an order has not yet been prepared or dispatched, we will do our best to accommodate your request. Cancellation rights may vary depending on whether the order contains personalised or perishable goods.

Nothing in this policy affects your statutory rights under UK consumer law.

 

Refunds

Where a refund has been approved, we will notify you and the refund will be made to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.

If more than 15 business days have passed since we approved your refund, please contact us at order@giftsbyl.co.uk.