Return and Refund Policy

Orders are shipped out same day they are placed.
Shipping duration is between 2 - 3 days. Most times next day.
Returns must be made within 7 days after delivery if gifts are damaged and unpresentable.
Proof (picture) should be sent vis email to order@giftsbyl.co.uk with order number
No REFUNDS only Exchanges
Process for return: Send proof of damage via email, order number, name and address and I will forward you a post label.
A replacement will be sent once return has been received. Replacement will be sent via Next Day delivery.
Contact me via email or telephone and I'll attend to you within 24 hours

Privacy Policy

1. Introduction

Gifts by L ("I", "we," "us," or "our") is committed to protecting the privacy of our customers. This policy outlines how we collect, use, and protect your personal information when you visit our website (giftsbyl.co.uk) and purchase our chocolate gifts.

2. Information We Collect

We collect the following types of information:

* Personal Information: Name, address, email address, phone number, payment details (processed securely by our payment provider).

* Order Information: Products purchased, order history, delivery information.

* Website Usage Information: IP address, browser type, pages visited, cookies (see our cookie policy below).

* Marketing Information: If you opt-in, we may collect information about your preferences for marketing communications.

3. How We Use Your Information

We use your information to:

* Process and fulfill your orders.

* Provide customer support.

* Improve our website and services.

* Send order confirmations and updates.

* Send marketing communications (if you have opted in).

* Comply with legal obligations.

4. Data Sharing

We may share your information with:

* Payment processors to process your payments.

* Delivery companies to deliver your orders.

* Marketing service providers (if you have opted in).

* Legal authorities if required by law.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure server software (SSL) and encrypt sensitive data. Payment information is handled by secure, PCI DSS compliant third party payment processors.

6. Cookies

We use cookies to enhance your browsing

experience. You can manage your cookie preferences through your browser settings. For detailed information, please see our separate Cookie Policy.

7. Your Rights

You have the right to:

* Access your personal information.

* Correct inaccuracies in your personal information.

* Request deletion of your personal information (subject to legal obligations).

* Object to the processing of your personal information.

* Withdraw your consent to marketing communications.

To exercise your rights, please contact us at order@giftsbyl.co.uk.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Changes to this Policy

We may update this policy from time to time. We will notify you of any significant changes by

posting the new policy on our website.

10. Contact Us

If you have any questions about this policy, please contact us at:

order@giftsbyl.co.uk

Cookie Policy:

We use cookies to improve your browsing experience. These include essential cookies for website functionality and optional cookies for analytics and marketing. You can manage your preferences in your browser settings

Return and Refund Policy

Privacy Policy

This website uses cookies.